Refund policy

Return and Exchange Policy

1.      Conditions for Return or Exchange:

·         The product must be unused and in its original condition, including original packaging, accessories, and tags.

·         The store reserves the right to refuse any return or exchange request if the product is found to be used or damaged.

·         Ground coffee that has been processed at the customer’s request is excluded and considered non-returnable and non-exchangeable.

2.      Return or Exchange Period:

·         All products: within fourteen (14) days from the invoice date.

·         Whole bean coffee (not ground): within five (5) days from the invoice date.

3.      Non-Returnable Products:

·         In addition to ground coffee, promotional gifts and products sold under discounted offers are non-returnable.

4.      Costs and Responsibilities:

·         If the return or exchange is due to personal reasons from the customer, the customer shall bear all shipping costs, including international shipping fees.

·         If the wrong product was delivered or the order was not fulfilled correctly, To Brew will bear all return or exchange costs.

5.      Order Cancellation:

·         Customers may request order cancellation before the order is handed over to the shipping company via the official communication channels.

·         If the order has already been prepared or shipped, cancellation is not permitted except in accordance with the return and exchange policy above.

6.      Refunds:

·         Refunds will be issued using the same payment method used for the purchase.

·         The time for the customer to receive the refund depends on the bank or payment provider’s policy:

o    Local payments (KNET): within three (3) to five (5) business days.

o    Credit card payments (Visa – MasterCard): within seven (7) to twenty-one (21) business days.